Frequently Asked Questions
Everything you need to know about your TOMS purchase and our mission.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your TOMS.com account.
What is your return policy?
We offer a 30-day return policy for unworn and unwashed merchandise. Items must be returned in their original packaging to be eligible for a full refund.
How does TOMS support communities?
For every $3 we make, we give $1 away. We invest in grassroots efforts and local partners who are working to create positive change in the areas of mental health, access to opportunity, and ending gun violence.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Because of this, we are unable to cancel or modify an order once it has been submitted.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
Do you offer international shipping?
Yes, TOMS ships to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.